1. Introduction
Welcome to IND29.COM, operated by IND29 Retail E-Commerce Private Limited ("IND29", "Company", "we", "our", or "us").
IND29 is a B2B marketplace platform connecting manufacturers, suppliers, traders, distributors, retailers, machinery companies, logistics providers, and buyers across India.
By accessing, registering, browsing, listing products, purchasing products, or using any services available on IND29.COM, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use our platform.
2. Eligibility
To use IND29.COM, you must:
Be at least 18 years old.
Be legally capable of entering into binding contracts.
Provide accurate business and personal information.
Comply with all applicable Indian laws and regulations.
Businesses registering on IND29.COM must possess all required licenses, registrations, GST registrations, permits, and approvals applicable to their operations.
3. Account Registration
Users may register as:
Buyer
Supplier
Manufacturer
Trader
Distributor
Machinery Supplier
Service Provider
You are responsible for:
Maintaining account confidentiality.
Protecting login credentials.
All activities conducted under your account.
IND29 reserves the right to suspend or terminate accounts found to contain false, misleading, fraudulent, or incomplete information.
4. Marketplace Role
IND29 operates solely as a technology platform facilitating transactions between buyers and sellers.
IND29:
✅ Provides product listings
✅ Enables order management
✅ Facilitates logistics coordination
✅ Supports payment processing
IND29 does not:
❌ Manufacture products
❌ Own inventory unless explicitly stated
❌ Guarantee product quality
❌ Guarantee buyer or seller performance
The actual sales contract exists between the buyer and seller.
5. Product Listings
Sellers are solely responsible for:
Product descriptions
Product images
Pricing
Specifications
Certifications
GST information
Product availability
IND29 reserves the right to remove listings that:
Violate laws
Contain false information
Infringe intellectual property rights
Include prohibited items
6. Orders and Acceptance
An order placed through IND29 constitutes an offer to purchase.
Order acceptance occurs when:
Seller confirms the order, and
Payment requirements are fulfilled.
IND29 reserves the right to cancel orders due to:
Pricing errors
Stock unavailability
Suspected fraud
Legal restrictions
7. Pricing and Taxes
All prices displayed on IND29.COM may be:
Inclusive of GST, or
Exclusive of GST
Applicable taxes shall be displayed during checkout and invoicing.
Buyers are responsible for verifying:
GST details
HSN codes
Tax rates
IND29 is not liable for incorrect tax information provided by sellers.
8. Payments
Payments may be processed through:
Online payment gateways
Bank transfers
UPI
Net Banking
Other approved methods
IND29 may collect platform fees, service fees, subscription fees, advertising fees, logistics charges, and applicable taxes.
Payment gateway charges may apply as per the payment service provider.
9. Logistics and Delivery
IND29 may facilitate logistics services through third-party logistics partners.
Delivery timelines are estimates only.
IND29 shall not be liable for delays caused by:
Weather conditions
Transportation disruptions
Natural disasters
Government restrictions
Third-party logistics failures
Risk of loss generally transfers according to the seller's shipping terms.
10. Returns and Refunds
Returns and refunds are governed by the IND29 Return & Refund Policy.
Approval of returns may depend on:
Product category
Seller policy
Product condition
Supporting evidence
Certain products may be non-returnable.
11. Prohibited Activities
Users shall not:
Post false information.
Engage in fraud or deceptive practices.
Manipulate reviews or ratings.
Upload malware or harmful software.
Violate intellectual property rights.
Misrepresent products or services.
Circumvent platform fees.
Use automated scraping tools without authorization.
Violation may result in immediate account suspension.
12. Intellectual Property
All content on IND29.COM including:
Logos
Designs
Graphics
Software
Text
Databases
are owned by or licensed to IND29.
Unauthorized reproduction, copying, distribution, or commercial use is prohibited.
13. User Content
Users retain ownership of content uploaded to the platform.
By uploading content, you grant IND29 a non-exclusive, worldwide, royalty-free license to:
Display
Store
Reproduce
Promote
such content for operating and marketing the platform.
14. Limitation of Liability
To the maximum extent permitted by law:
IND29 shall not be liable for:
Indirect damages
Consequential damages
Business interruption
Loss of profits
Data loss
Third-party actions
Total liability shall not exceed the amount paid by the user to IND29 during the preceding twelve (12) months.
15. Indemnification
Users agree to indemnify and hold harmless IND29, its directors, employees, affiliates, and partners from any claims, losses, liabilities, damages, and expenses arising from:
Violation of these Terms
Misuse of the platform
Legal disputes with third parties
16. Suspension and Termination
IND29 reserves the right to:
Suspend accounts
Restrict access
Remove listings
Terminate services
without prior notice where necessary to protect platform integrity or comply with legal obligations.
17. Privacy
User information is governed by the IND29 Privacy Policy.
By using the platform, you consent to the collection and processing of information as described therein.
18. Force Majeure
IND29 shall not be responsible for failures or delays resulting from events beyond reasonable control, including:
Natural disasters
Pandemic outbreaks
Government actions
Internet failures
Power outages
Labor disputes
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
20. Dispute Resolution
Any disputes arising from these Terms shall first be resolved through mutual discussions.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
21. Amendments
IND29 reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on IND29.COM and become effective immediately upon publication.
22. Contact Information
IND29 Retail E-Commerce Private Limited
Website: https://www.ind29.com
Email: support@ind29.com
Business Platform: India's B2B Industry Hub
